Refund policy

Returns & Orders

We are committed to making sure every Matelo order reaches you in perfect condition. Here is everything you need to know.

Damaged goods

If your order arrives damaged in transit please let us know straight away. Email us at info@drink-matelo.com with your order number and a photo of the damage. We will review it promptly and make it right with a replacement or full refund.

Returns and refunds

Because Matelo is a food and drink product we are unable to accept returns on opened or consumed cases. We put a lot of care into our ingredients, brewing and packaging to make sure every can reaches you in the best possible condition.

Taste and preference

Taste is personal. While we stand behind the quality of every can, we understand that flavour preferences are subjective. We do not offer automatic refunds for taste preferences, but we review these on a case by case basis. In some instances we may offer a one-time goodwill gesture on a first order.

Faulty or incorrect items

If your order arrives damaged, incorrect or faulty please contact us within 7 days of delivery at info@drink-matelo.com with your order details and photos where possible. We will make it right with a replacement or refund.

Refund processing

Approved refunds are issued to the original payment method and typically processed within 5 to 10 working days.

Questions?

Email us at info@drink-matelo.com and we will get back to you within 48 hours.